Meet the mom behind Ten-GO Travel
How it all started
“Can we really travel to Hong Kong without using a travel agent?” my mom asked. And I confidently replied, “Yes!” with all the necessary maps and notes in my hands. I researched, planned, organized, and booked the whole trip myself. Thanks to the internet! It was indeed an organized trip. But it was time-consuming. I spent several hours or probably weeks lurking online to plan everything. We have experienced exploring the city like a local. But we waited in long lines while we saw other groups with tour guide and agents that seem to have an express lane, my parents were irritated, my sister was tired. It was still fun, at least for me and my husband, because we can endure the long walks, waiting time, etc. When we get back home, I realized that do-it-yourself tours are not for everyone. Not everyone has the luxury of time to research, some may prefer spending their free time on their hobbies or passion, with families and friends, or just take a rest. After our Hong Kong experience, I built Ten-GO Travel and Tours to help families plan out their vacation like a true family member would. My passion for organizing trips combined with my connections as a travel agent would ensure you a getaway with no hassle, no stress, and no information overload.
ABOUT US
Ten-GO Travel and Tours is a full-service B2C travel agency specializing in family travel that provides outbound and domestic travelers with professional service and consultation. It is a sole-proprietorship owned by Shenna Maureen Tengonciang, established in September 2014. Its primary clients are couples and families with children who travel for leisure at least once per year. Services provided initially include airline ticketing, hotel/resort reservations, pre-arranged tours to the Philippines, Southeast Asia, and East Asian destinations. Additional services include tourist visa assistance, travel insurance, transportation services, and discounted admission tickets to various theme parks and water parks.
PURPOSE
We help families create memories that will last a lifetime, and bring them closer together through carefully planned and coordinated vacations.
MISSION
We strive to deliver an exceptional travel experience, great value and the most rewarding and enjoyable experience possible to our guests. When our guests think of Ten-GO Travel and Tours, we want them to remember that “Great times start with us.” Our goal is to ensure that every guest has new and worthwhile memories to cherish from the point of inquiry, throughout their vacation, and all the way until they get back home.
VISION
Our vision is to establish ourselves as the go-to travel agency in CALABARZON region, known for our reliability and excellence. We aim to expand our offerings by providing a wide selection of unique and exciting tours, and attract customers from all over the country. Our ultimate goal is to evolve from a travel agency to a destination management company with a global presence.
VALUES
At Ten-GO Travel and Tours, our values are centered around Honesty, Respect, Service Quality, and Sustainability. These values guide everything we do and shape our interactions with our guests, partners, and the communities we serve.
Honesty: We believe in being truthful and transparent with our guests, providing accurate information and being upfront about any potential issues or concerns. We strive to maintain the highest level of integrity in all our business practices.
Respect: We treat our guests, partners, and employees with the utmost respect, valuing their unique perspectives and individual needs. We understand that every person we interact with is a valuable asset to our business.
Service Quality: We are committed to providing our guests with the highest level of service, from the initial planning stages to the final moments of their trip. We strive to exceed our guests’ expectations and ensure that their travel experience is seamless and enjoyable.
Sustainability: We understand the impact that tourism has on the environment and the communities we visit. We strive to minimize that impact by promoting sustainable travel practices, supporting local communities and preserving the natural and cultural heritage of the places we visit.
By adhering to these core values, we believe we can provide an exceptional travel experience for our guests while also contributing to the betterment of the world around us.
